Frequently Asked Questions

Fees & Payment

Fees are based on the length of the visit and the complexity of the problems and services provided (for example: examination, minor surgery, prolotherapy, etc.). Fees may vary somewhat from visit to visit based on time spent and whether the service is simple or more complex.

Initial Visit: 1 hour $185
Return Visits:
Level 1 basic: 15 minutes $ 75
Level 2
 detailed: 30 minutes $105
Level 3 multi-system: 45 minutes $135
Level 4 extended: 60 minute $165
Level 5 extended/complex: 60 minute $185

Payment is due at the time of service. We accept payment by credit card (Visa, MasterCard, American Express and Discover), check and cash.

Other Fees

Please be aware that there will be a minimum $38 fee for prescription refill requests that are done outside of office visits. If you are given a prescription during an office visit there is no additional fee.

Phone calls with the doctor are considered consultations and will be billed accordingly.

Missed Appointments

We require a 24 hour advance notification of cancellation of your appointment. This allows us to schedule other patients who are waiting for appointments.

Missed appointments will be billed at 50% of the scheduled appointment fee.


We are also a participating provider for HMAA. HMAA coverage is for brief visits only so if your appointment is in excess of this, you will be required to pay the balance at the time of service.

Patients with HMSA and other plans pay at the time of service and are provided a receipt with insurance billing codes to submit for reimbursement by their plan. Please check your plan to see if Naturopathic care is covered in part or fully.

Medicare and Medicaid (Quest) plans do not cover Naturopathic physicians at this time.

NOTE: We are not an emergency unit or urgent care. If you leave a message, we will do our best to return your call within 24 hours of our next business day.

We are on-call physicians, which means occasionally there will be a need to cancel your appointment on short notice. We apologize in advance

Do you have a question that we haven’t answered? Give us a call and we’ll be glad to help! Contact Hilo Naturopathic Clinic, Inc. to learn more about our services or to schedule an appointment: (808) 969-7848.

Naturopathic Treatments: Safe, Effective & Well-Researched

Naturopathic treatments, such as herbal medicines, nutrition, and homeopathic medicines, are safe, effective, and very well researched. Some monthly publications specific to naturopathic research are listed below:

About Naturopathic Medicine

Naturopathic medicine is a unique type of primary healthcare that seeks to understand and address the underlying root to the cause of an illness. The primary goal of naturopathic medicine is to address the cause of the illness, rather than simply treating or suppressing the symptoms. Our doctors use natural healing therapies and alternative medicine to heal and promote a healthy lifestyle.

Our patients are pleased to discover how they can benefit from trusted natural treatments that have been consistently in use for hundreds of years, as well as state-of the-art therapies with proven records of success. As naturopathic physicians, we support and stimulate the body’s natural ability to heal itself.

Natural substances and treatments are utilized to assist the body by strengthening it from within. We view the patient as a whole. As naturopathic physicians, we consider the physical, mental, emotional, and spiritual well-being of our patients and take all of these factors into account when diagnosing conditions and developing a treatment plan.

Office Policies

We Follow the Principles of Naturopathic Medicine

  • First Do No Harm
  • Doctor as Teacher
  • Treatment of the Whole Person
  • Prevention
  • Identify & Treat the Cause

To Find Our More About Our

(808) 969-7848